Simple Ticketing System


Free Small Business Software


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Free Web Ticket Software




Issue Tracking



Online Knowledge Base

When you fix a problem, document how you did it! Our app allows you to store step by step guides for fixing issues.

 

Business Transparency

Set up a separate instance of our application for your clients to allow them to submit and monitor tickets through completion.

 

Web Based Application

As long as you have an Internet connection, you'll have full access to our app. Work from your tablet, laptop or smart phone.


Ticket Management


Super Easy Free Service Desk Software

Sign up for our free ticketing system, Super Easy Tickets. Not only is it super easy to use, it can also serve as an information repository for your team. Store how-to guides and common troubleshooting procedures so your clients have less downtime and your employees are less stressed! Try it out here. If you like it, we can customize a version just for you!


Tickets are not only for the IT staff. Accounting, Human Resouces, Legal, and many more will benefit from having all their issues catalogued in one place. Attempting to track client issues via e-mails and giagantic spreadsheets will result in failure! Increase customer retention and employee morale for free.


Who is this system for?


Entrepreneurs, Project Managers, and Small Business Owners: Do you need to track client issues but can't afford a CRM at the moment? With Super Easy Tickets, you can manage all your client issues and provide them with a portal to submit, and track requests.


What does a good ticket look like?

Create ticket for assistance.

  1. A good ticket has a clear, concise title that is consistent with company naming conventions and nomenclature. You want to be able to reference this ticket easily, if the need ever arises. As such, you want the title to be relevant. A general rule of thumb is to name ticket titles as you would e-mail subject lines.
  2. The best tickets include screenshots or gifs. A picture is worth a thousand words. Providing your help team with a visual depiction of your issue can help them solve your problem much quicker!
  3. A perfectly crafted ticket will include an accurate, comprehensive description of your issue. You'll the who, what, when and where of your unique situation.

A good description : The web application returns an error message that reads "404 Error" when attempting to download the Q1 sales report. I have tried using Chrome, Internet Explorer and Microsoft Edge. I noticed this issue at 3pm today and the last time I was able to successfully download a report was yesterday around 3pm EST. Myself and others in the accounting department are all receiving the same error. Please see the attached screenshot.


A bad description : The program is broken. I cannot download the reports I need.


The difference? : The first description lets the ticket assignee know who is being impacted, which application they are using, and when the issue started. In addition, the user is reporting which browsers they've tried. They even included a screenshot for the help desk! These details help trememendously in narrowing down what the problem might be.

The second description provides very little background and essentially only alerts the ticket assign that there is a problem. There is no mention of which specific reports are needed, when they last were able to download the reports, or messaging (if any) they were presented with.


Cool calculators and generators that make life super easy


As Phil Karlton stated There are only two hard things in Computer Science: cache invalidation and naming things. It is hard to come up with a cool name! Fret not, my friends, we make naming things super easy with our easy-to-use name generators. We've also thrown in some mathematical calculators and idea generators to take some of the stress out of your day. Enjoy!





App Idea Generator

Ready to author the next multi-million dollar app? Check out some ideas here.


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Business Idea Generator

Ready for a side hustle? Looking to get rid of your 9-5? We've got some suggestions that will help.


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Team Name Generator

Naming a team breeds cohesiveness and a sense of purpose. Choose a cool name for your team here.


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Gamer Name Generator

While playing Minecraft, Call of Duty or Pokemon, you don't want to use your real name online. Stay safe with our cool gamer focused generator.


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% of Calculator

Figure out what any number is of another number. Leave the number crunching to us.


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PMP Exam

Standard Deviation Calculator

One of the many formulas you need for the PMP exam is Standard Deviation.


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Discount Calculator

Ever wonder how much money a sale is actually saving you? We'll do the math for you here.


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Dog Name Generator

Are you stuck on a name for your new dog or puppy? Check out this generator for some ideas.


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Sharpen your skills




Excel Quiz

Multiple choice and performance based questions. Master Excel and data crunching becomes super easy.


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Level I Tech Quiz

Get the tech skills you'll need to survive in this digital job market.


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Scrum Quiz

Get ready to ace your Certified Scrum Master exam with our practice test.


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Level II Tech Quiz

Dive deeper into your tech knowledge with our intermediate IT competancy test.


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Excel Formulas Quiz

Take your Excel skills to the next level. Formulas will make data analysis much easier and more accurate.


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Mobile Tech Quiz

You use your phone all day. How well do you know it and other mobile devices?


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Python Quiz

Python is super easy to use and powerful. Those who love Excel will enjoy it just as much. How well can you program?


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