When you fix a problem, document how you did it! Our app allows you to store step by step guides for fixing issues.
Submit, monitor, and analyze change requests. Prevent scope creep and reduce employee frustration.
As long as you have an Internet connection, you'll have full access to our app. Work from your tablet, laptop or smart phone.
Netbot is a web based, free tech support solution designed to give small businesses access to the tech that only larger companies can afford. Unlike most freemium applications, NetBot comes fully equipped with ticket management, email notifications, reporting, and more. There is also no limit to the number of users or data you can store.
NetBot is not only super easy to use, it can also serve as an information repository for your team. Store how-to guides and common troubleshooting procedures so your clients have less downtime and your employees are less stressed! Try it out here. If you like it, we can customize a version just for you!
Tickets are not only for the IT staff. Accounting, Human Resouces, Legal, and many more will benefit from having all their issues catalogued in one place. Attempting to track client issues via e-mails and giagantic spreadsheets will result in failure! Increase customer retention and employee morale for free.
Who is this system for?
Entrepreneurs, Project Managers, and Small Business Owners: Do you need to track client issues but can't afford a CRM at the moment? With Super Easy Tickets, you can manage all your client issues and provide them with a portal to submit, and track requests.
What does a good ticket look like?
A good description : The web application returns an error message that reads "404 Error" when attempting to download the Q1 sales report. I have tried using Chrome, Internet Explorer and Microsoft Edge. I noticed this issue at 3pm today and the last time I was able to successfully download a report was yesterday around 3pm EST. Myself and others in the accounting department are all receiving the same error. Please see the attached screenshot.
A bad description : The program is broken. I cannot download the reports I need.
The difference? : The first description lets the ticket assignee know who is being impacted, which application they are using, and when the issue started. In addition, the user is reporting which browsers they've tried. They even included a screenshot for the help desk! These details help trememendously in narrowing down what the problem might be.
The second description provides very little background and essentially only alerts the ticket assign that there is a problem. There is no mention of which specific reports are needed, when they last were able to download the reports, or messaging (if any) they were presented with.