1. What is TCP/IP?
A: Transmission Control Protocol/Internet ProtocolB: Transport Control and Internal ProceduresC: Transit Compilation of Packets / Internet ProtocolD: Time Compilation Payload / Internet Protocol
2. Which of these is an example of two factor identification?
A: a password and a secret numberic pinB: a keycard and physical keyC: a password and a retina scanD: a fingerprint scan and a retina scan
3. If a server is supsected to be down, which of these is the quickest way to validate that it is offline?
A: ask the web server administratorB: check the application error logs on the serverC: Run netstat on your computerD: try to ping the server from a command prompt
4. If you had to execute a script to be run a pre-defined intervals on your Linux server, how would you do it?
A: Use the Windows SchedulerB: set up a cron jobC: use the Powershell script to set the task to occur when you need itD: linux cannot execute scripts on a schedule, you must use a 3rd party tool
5. What is the default port number for MySQL?
A: 88B: 2234C: 3306D: 87
6. Users are reporting a 503 error when trying to access a web application that is mangaged by an external party (i.e. CRM vendor), where is the best place to start investigating?
A: Internal connectivityB: The software vendor
7. How should users address suspected phishing emails?
A: delete immediately and report to IT securityB: hover over the hyperlinks in the email and send the url to ITC: forward the message to a supervisorD: ignore the email and move on
8. Users are reporting that they are unable to hear anything in their headsets when calling using the VOIP app in the browser only, the desktop app is fine. What might be wrong?
A: they unplugged the headphonesB: the bluetooth is connecting to anothe deviceC: the application is having intermittent connectivity issuesD: browser microphone permissions have not been enabled.
9. If a plugin in Outlook is causing the application to crash each time it is booted, how should you open the app to begin troubleshooting?
A: type outlook.exe /safe in the run dialog boxB: open Outlook on the web browserC: log into the admin account of the computerD: boot windows in safe mode
10. Which of these is safeset operating system for users?
A: LinuxB: Mac OSC: Chrome OSD: Unix