Super Easy Tickets is a free support ticket tool used by IT departments and other professionals to keep track of issues. It also contains an information repository that can be used to guide support techs to a resolution quickly. It comes equipped with reporting, customizable statuses, and email notifications.
In addition, the app is outfitted with a Change Management module that allows organizations to keep track of change requests. Change requests have assessed a priority, estimated cost, and turnaround time. Each change request contains a spot for the required parties to sign off, indicating their approval.
Each person that needs to sign off will need to be registered as a user within the system.
Super Easy Tickets was made for small businesses specifically. It gives you exactly what you need to get the job done. Jira on the other hand has tons of features that are utterly useless for most smaller businesses. In addition, their free tier only allows for 10 users.
This severely limits your ability to scale operations as you grow. With Super Easy Tickets, you can customize nearly anything in the software for a reasonable rate (typically around $150 an hour for labor).
Ticket status updates are sent in real-time to the stakeholder that submitted the ticket. This keeps customers and colleagues abreast of attempts to resolve their issues and increases overall satisfaction with the service.
Unlike most free applications that give you a watered-down version of their core offerings, Super Easy Tickets provides you with a feature-rich experience. The number of tickets you create and the users you have will never be capped!
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